Your Privacy Matters to Us
Learn how we collect, use, and protect your personal information when you use LoveaLocal.
Last Updated: February 22, 2026
Introduction
At LoveaLocal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Data
We may collect personally identifiable information, such as your name, email address, phone number, and delivery address when you register for an account, place an order, or book an experience. We may also collect payment information, but this is processed securely by our payment partners and is not stored on our servers.
Derivative Data
Our servers automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Razorpay, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
How We Use Your Information
Service Delivery
To process your orders, bookings, and payments, and to deliver food and experiences to you.
Communication
To send you updates about your orders, respond to your inquiries, and provide customer support.
Improvement
To analyze usage patterns and improve our platform, services, and user experience.
Marketing
With your consent, we may send you promotional emails about new features, special offers, or other information we think you may find interesting.
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Sharing Your Information
We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates. We may share your information with vendors and experience hosts to fulfill your orders and bookings, but only to the extent necessary to provide the service.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly. For more information, please see our Cookie Policy.
Your Rights
Access and Update
You have the right to access and update your personal information at any time through your account settings.
Data Portability
You have the right to request a copy of the personal data we hold about you.
Erasure
You have the right to request that we delete your personal data, subject to certain exceptions.
Opt-Out
You can opt out of receiving marketing communications at any time by clicking the 'unsubscribe' link in our emails or contacting us directly.
Children's Privacy
Our Service is not directed to persons under 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'effective date' at the top. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
By using LoveaLocal, you consent to our privacy policy and agree to its terms. If you have any questions or concerns, please don't hesitate to contact us.